Setting Expectations

I was talking with my young niece a few days ago about getting shots. She told me she really hated them. I then told her a story about my brother who had always had a deathly fear of shots. At one point he and I were talking about this (as children), and it came up that he had always thought that when the doctor pushed the plunger in, it was making the needle go further into his arm. He said he was really frightened that it would go into his bone.

At that point my niece's eyes got big and she said, "You mean, it doesn't push the needle further in?"

I was intrigued that she had the same mis-information as my brother. It made me think of how hard I work to give correct information in order to set expectations. I feel that one characteristic of good engineering is to set expectations correctly. This may sometimes go against the wishes and hopes of the marketing and sales folks, but it has to be done. I do, however, feel that (in the long run) setting expectations correctly works for both me as a producer of software and my customers as consumers of software. By "customer" here I mean both internal (e.g., within the company) and external (e.g., paying) customers.

If I set expectations too high and don't meet them, my credibility is damaged, and people have a long memory for failure.

Lowest Common Denominator Wins This One

Today I came across this article from Component Developer Magazine about ODBC. I was especially amused (and bemused) by this quote:

At the time of its release, the SQL Server team at Microsoft believed OLE DB would supersede ODBC. This is not longer the case and ODBC's future is completely secure. ODBC is more widely used that OLE DB and it is better suited to some key scenarios that I will discuss later in this article.

I was originally planning to title this post "Old APIs Never Die, And They Never Fade Away Either." The message here, though, seems to indicate (if by omission only) that OLE DB's future is not completely secure. Or maybe I'm just trying to dig too far into the sub-text.

In any case, I believe this is a case where ODBC (as clumsy as some think it is) has won precisely because it is low level, focused on one task, and does not have a lot of proprietary technology that needs to be duplicated across platforms. While ODBC on non-Windows platforms such as Solaris and Linux still has a lot of rough edges, it's generally usable except for the occasional configuration nightmare.

I wonder, on the other hand, what will happen with efforts such as Mono, which are attempting to duplicate a much higher level of functionality and more compilicated interface. As Wikipedia says (today, anyway):

The Microsoft compatibility stack provides a pathway for porting Windows .NET applications to Linux. This group of components include ADO.NET, ASP.NET, and Windows.Forms, among others. As these components are not covered by ECMA standards, some of them remain subject to patent fears and concerns.

Sometimes one's eyes are bigger than one's stomach.

Share the Wealth

When I was leaving one of my previous jobs, I was working with a younger developer who was going to take over some of my responsibilities. While I had been working there I had written documents describing procedures and processes that I had put in place for myself. I had been keeping these documents (as well as some code for personal regression tests) in a source code repository using CVS. The repository was on the laptop machine with the working copy on the desktop machine. I used CVS because the company source code system (ClearCase) wasn't set up to allow personal archives. I also prefer not to use ClearCase when possible, but I'll save that rant for another post.

The day I left I cleaned out the CVS directories in my local copy of the directory tree, zipped it up and emailed that zip file to him. I didn't want to give him the CVS repository itself because I didn't want to confuse him any more than necessary.

I also changed the password on my email (Lotus Notes) and made sure that all my emails had been put into my local email database. I then gave him a copy of that database along with the password and made sure that he could open that local database on his machine. He looked at me, slightly puzzled, and asked if there weren't emails that I didn't want him to see. I told him that I knew from the day I started that these emails were really property of the company and they didn't belong to me. I never, therefore, used it for any personal purposes or sent any emails that I wouldn't want "read out loud in the town square" (to quote my brother-in-law).

I don't know if he ever actually looked at any of this, or whether he considered it wealth or dross. I did, however, feel better leaving the information with him, rather than letting it be wiped when my work machines were returned to the company pool.

The "Dead Leaves" Guy

My family and I have lived in the same house for the past 24 years. Once or twice a year I squeeze myself between our "Florida Room" and the neighbor's garage to clean out the oak leaves that end up there. It's a tight fit, and not a task I enjoy. When it's done, I step back, dust off my hands (figuratively and literally) and take the green waste bin out to the street for pickup.

I've always gotten along well with our next door neighbors, who have been there for more than a decade. Last weekend I noticed the husband up the roof of his garage, merrily sweeping the oak leaves into the space that I have been squeezing into all these years. He looked a little sheepish, but said he had been doing this all along. I told him that if I hadn't been cleaning them out, we would have had oak trees trying to grow between our buildings. I then assured him that it was OK with me, and we went to our various tasks.

I have also been cleaning out a lot of "dead leaves" that others have put into our code at work. I am concerned when I see code that is so obviously cut-and-pasted instead of refactored. I sometimes wonder what people think when they are doing this. Are they concerned because they don't understand the code well enough to do refactoring? Are they too overloaded to think about the fact that what they put in may sprout into oak trees in the worst possible place? Are they too rushed to think a few months down the road, or a year or two?

It concerns and mystifies me.